Faqs

Here you will find all the information you need to fully enjoy your stay at the GHL Collection Armería Real Hotel. All the answers to the most common queries that our guests usually ask, with the aim of making your experience with us pleasant and hassle-free.

To reach the hotel staff, please find the details for each department below:

Reception
Email: recepcion.armeriareal@ghlhoteles.com
Phone:+576056517460
Toll-Free #:Not available
SMS: Not available

Reservation
Email: reservas.armeriareal@ghlhoteles.com
Phone:+576056517460
Toll-Free #:Not available
SMS: Not available

Events
Email: calidad.armeriareal@ghlhoteles.com
Phone:Not available
Toll-Free #:Not available
SMS: Not available

To submit your feedback, please send an email to: calidad.armeriareal@ghlhoteles.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: reservas.armeriareal@ghlhoteles.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.

I am sorry, we don't offer private transfer service

As for me, I can speak with you in one of these languages

To modify your reservation, please contact us directly by email reservas.armeriareal@ghlhoteles.com Phone +576056517460

To cancel your reservation, please contact us directly by email reservas.armeriareal@ghlhoteles.com Phone +576056517460

We offer 1 type of rate
Accommodation with assisted buffet breakfast included

You are able to check in anytime after 15:00.
We do not offer an early check-in.

To reserve a taxi, please send an email to: recepcion.armeriareal@ghlhoteles.com with the following information:
 • Phone number
 • Email address
 • Date
 • Destination
 • Pick-up address

We have 41 rooms.

• 20 Classic Room of 25 m² with a capacity of up to 2 guest(s).
• 4 Classic Twin Room of 30 m² with a capacity of up to 4 guest(s).
• 13 Duplex Room of 50 m² with a capacity of up to 4 guest(s).
• 2 Junior Suite of 30 m² with a capacity of up to 3 guest(s).
• 2 Suite of 60 m² with a capacity of up to 4 guest(s).
• Main amenities: air conditionner, non smoking.

The rooms that offer twin/split bed options are Classic Twin Room and Duplex Room.

When booking a room, select the right room type and do not hesitate to make your preference known in the "special request" section (that pops up right before you confirm the booking).

All rooms have a shower.

Take a look at the spa details below:
Spa 1:
-Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Not pregnancy friendly
-Open for hotel residents only
-Reservation is mandatory
- Not provided: Bathrobe, slippers, swimsuit and swim cap.
- Not mandatory: Bathrobe, slippers, swimsuit and swim cap.

Classic Room rooms have 1 double bed(200x140cm)
Classic Twin Room rooms have 2 double beds(200x140cm)
Duplex Room rooms have 2 double beds(200x140cm)
Junior Suite rooms have 1 queen size bed(200x160cm)
Suite rooms have 1 king size bed(200x200cm)

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Diners
• Cirrus
• Paypal
• Bank transfer

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit or debit card as a guarantee to book your stay online. If you do not have a credit or a debit card, please get in touch with us.
• A mandatory deposit of 50% of the value of the reservation will be collected at the time of reservation.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.

• Spa 1:
To make a spa reservation, please send an email to: recepcion.armeriareal@ghlhoteles.com with the following information:
 • Desired date
 • Desired time
 • Spa treatment
 • Reservation or accommodation number
 • Email address
 • Phone number

A delicious catered breakfast buffet is served daily from 7:00h to 10:00h. We ensure capacity control so that you can enjoy your breakfast safely.

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

Our hotel is part of GHL Hoteles.
- Star rating: 4 stars.
- Service category: Upscale.
More info here

To reach the hotel staff, please find the details for each department below:

Reception
Email: recepcion.armeriareal@ghlhoteles.com
Phone:+576056517460
Toll-Free #:Not available
SMS: Not available

Reservation
Email: reservas.armeriareal@ghlhoteles.com
Phone:+576056517460
Toll-Free #:Not available
SMS: Not available

Events
Email: calidad.armeriareal@ghlhoteles.com
Phone:Not available
Toll-Free #:Not available
SMS: Not available

To submit your feedback, please send an email to: calidad.armeriareal@ghlhoteles.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: reservas.armeriareal@ghlhoteles.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.

I am sorry, we don't offer private transfer service

As for me, I can speak with you in one of these languages

To modify your reservation, please contact us directly by email reservas.armeriareal@ghlhoteles.com Phone +576056517460

To cancel your reservation, please contact us directly by email reservas.armeriareal@ghlhoteles.com Phone +576056517460

We offer 1 type of rate
Accommodation with assisted buffet breakfast included

You are able to check in anytime after 15:00.
We do not offer an early check-in.

To reserve a taxi, please send an email to: recepcion.armeriareal@ghlhoteles.com with the following information:
 • Phone number
 • Email address
 • Date
 • Destination
 • Pick-up address

We have 41 rooms.

• 20 Classic Room of 25 m² with a capacity of up to 2 guest(s).
• 4 Classic Twin Room of 30 m² with a capacity of up to 4 guest(s).
• 13 Duplex Room of 50 m² with a capacity of up to 4 guest(s).
• 2 Junior Suite of 30 m² with a capacity of up to 3 guest(s).
• 2 Suite of 60 m² with a capacity of up to 4 guest(s).
• Main amenities: air conditionner, non smoking.

The rooms that offer twin/split bed options are Classic Twin Room and Duplex Room.

When booking a room, select the right room type and do not hesitate to make your preference known in the "special request" section (that pops up right before you confirm the booking).

All rooms have a shower.

Take a look at the spa details below:
Spa 1:
-Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Not pregnancy friendly
-Open for hotel residents only
-Reservation is mandatory
- Not provided: Bathrobe, slippers, swimsuit and swim cap.
- Not mandatory: Bathrobe, slippers, swimsuit and swim cap.

Classic Room rooms have 1 double bed(200x140cm)
Classic Twin Room rooms have 2 double beds(200x140cm)
Duplex Room rooms have 2 double beds(200x140cm)
Junior Suite rooms have 1 queen size bed(200x160cm)
Suite rooms have 1 king size bed(200x200cm)

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• MasterCard
• American Express
• Diners
• Cirrus
• Paypal
• Bank transfer

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit or debit card as a guarantee to book your stay online. If you do not have a credit or a debit card, please get in touch with us.
• A mandatory deposit of 50% of the value of the reservation will be collected at the time of reservation.
• Security deposits are not refundable in case of cancellation
• We do not accept installment payments.
• We do not accept payments made for someone else.

• Spa 1:
To make a spa reservation, please send an email to: recepcion.armeriareal@ghlhoteles.com with the following information:
 • Desired date
 • Desired time
 • Spa treatment
 • Reservation or accommodation number
 • Email address
 • Phone number

A delicious catered breakfast buffet is served daily from 7:00h to 10:00h. We ensure capacity control so that you can enjoy your breakfast safely.

We are able to offer you various special offers.
To have a look at our special offers, click HERE.

Our hotel is part of GHL Hoteles.
- Star rating: 4 stars.
- Service category: Upscale.
More info here